---
title: "Incident Management | Municipal Operations Software"
canonical: "https://www.city-platform.com/solutions/incident-management/"
locale: en
type: page
updated_at: "2026-06-08T21:37:44.971Z"
---

SOLUTIONS

# Incident management

Identification and management of incidents in public space.

Incident management helps build a closer relationship between residents, executives and internal and external operational services — improving how incidents are identified, routed and resolved.

Incidents can also be created automatically from real-time sensor analytics without human involvement, adding a new layer of intelligence to municipal operations. Integrate rules and automation with [Mapify](solutions/mapify/).

[Talk to us](contact)

What it enables

## More proximity, more control, more ability to respond

The solution brings residents, executives and operational services closer together, making management of public-space incidents clearer and more effective.

### Fast identification

Greater ability to detect issues on the territory in a structured way.

### Efficient routing

Clear assignment to internal teams or external responsible services.

### Visible resolution

Tracking of states, priorities and response times.

### Automatic creation

Integration with sensors to generate incidents without human intervention.

How it works

## From registration to resolution

Each incident follows a clear flow, with information, owners and states accessible in real time.

1.  ### 1\. Incident identification
    
    The incident may be reported by a resident, a team, or created automatically by sensors.
    
2.  ### 2\. Registration and classification
    
    Information is structured and enriched with location, priority and operational context.
    
3.  ### 3\. Routing to the responsible service
    
    The platform distributes or supports routing to the most suitable team, entity or partner.
    
4.  ### 4\. Resolution tracking
    
    Incident states remain visible throughout the process.
    
5.  ### 5\. Monitoring and continuous improvement
    
    Incident data feeds indicators, dashboards and future operational decisions.
    

Operational intelligence

## Incidents created automatically from sensors

Real-time sensor analytics can generate incidents without human intervention, speeding response and improving detection. Together with [Mapify](solutions/mapify/), rules and alerts can feed this flow continuously.

This extra layer of intelligence makes operations more proactive and less dependent on manual reporting.

### Automatic detection

Immediate identification of situations based on events or defined thresholds.

### Less manual dependency

Reduced reporting effort and faster operational activation.

### Faster response

Services can act earlier based on real data.

### Smarter operations

Sensors become an active part of the incident management cycle.

Core capabilities

## What the solution lets you do

### Register incidents

Centralised information with territorial and operational context.

### Classify priorities

Management by type, severity and urgency.

### Route teams

Assignment to internal or external responsible services.

### Automate creation

Automatic generation from real-time sensor analytics.

### Monitor outcomes

Tracking of states, performance and response times.

Use cases

## Where it can be applied

### Public space

Potholes, damage to street furniture, signage or lighting.

### Urban hygiene

Cleaning requests, collection and operational management on the territory.

### Mobility

Road incidents, parking, circulation and use of the carriageway.

### Automatic alerts

Sensors and monitoring generating incidents in real time.

## Manage incidents with more speed, visibility and intelligence

See how incident management can improve identification, routing and resolution in public space.

[Book a meeting](contact)