Accessing Incident Manager on City as a Platform just got easier!
Check out the following video and discover how you can enjoy the main new features in each tab.
Video in Portuguese. Explanation in English below.
All fields are configurable and possible to restrict the visualization or editing of certain fields to groups of users.
General Permissions - we define who is allowed to report, edit or delete incidents.
View Permissions - we define in which status users see the fields.
Editing Permissions - we define in which status users can edit the fields.
User - Sub-types
You can see the number of sub-types associated with each executor.
We can add several sub-types at once to an executor, or add them all at once.
It is possible to create more status within the usual flow of incidents.
Now you can define assignment rules depending on a specific user or group of users.
We were able to select an automatic transition, or the source status and destination status that the new status can transition through.
They are now in the new GO backoffice area.
It is allowed to configure the various templates and then associate them with different notification actions.
When creating new templates, there are more text editing tools and the possibility to associate almost all the fields present in the incidents.
We can create new actions or edit existing actions.
It is possible to establish when the notification happens and in which status transition.
Classify if the template is editable, which templates are associated with this action, and to whom it will be sent.
Curious to know more about City as a Platform? Get in a proper meeting with us and let's make it happen!